Exchange & Refund Policy

Welcome to our exchange and return policy page. We want every customer to enjoy a smooth, clear, and reliable experience. Therefore, this page explains our exchange rules, refund timelines, and return steps in a simple and organised way.

How Our Exchange and Return Process Works

If you want to exchange a product, simply call us at 1800 889 1071. After you speak with our team, send the product to our address through any courier service. We provide the courier charges back to you as a credit note.

You can request an exchange within 10–15 days of your purchase. As soon as we receive your item, we inspect it and immediately send your replacement. This ensures a fast and hassle-free experience from start to finish.

Send your product to exchange and return policy:

TM Perfume House
401, Oberon Business Hub, New Gaurav Path, Pal,
Surat 394510

What Our Policy Covers

We created our policy to make everything simple and transparent. Therefore, you can expect:

• Fast and easy return instructions

• Quick replacement after product verification

• Exchange validity for 10–15 days

• Refunds completed within 3–12 days

• Dedicated support on 1800 889 1071

• Mandatory unboxing video for damaged or missing items

Refund Policy & Verification Timeline

Our refund process is straightforward. Once we receive your product, we verify it and then issue your refund within 3 to 12 days.

If your order arrives damaged or with missing items, please share an unboxing video. This video helps us confirm the issue and offer a quick solution under our exchange policy.

Find Us & Continue Shopping

You can find TM Perfume House easily using the map links below:

TM Perfume House on Google Maps
FourPirates Ventures LLP on Google Maps

Continue exploring our fragrances here: Browse Our Perfume Collection