At TMPerfumeshouse, we are committed to ensuring a smooth and secure delivery experience for all our valued customers. Please review the following important guidelines to help us deliver your order seamlessly:

General Awareness

To ensure timely and successful delivery, it is crucial that customers provide an accurate and reachable contact number at the time of placing the order—this applies to both COD (Cash on Delivery) and Prepaid shipments.

For COD (Cash on Delivery) Orders

• The delivery agent will attempt to call you once when delivering your parcel for the first time.

• If the agent is unable to connect with you via the provided contact number, the chances of doorstep delivery may reduce.

• In such cases, the parcel may be redirected to the nearest courier facility, and the customer may be required to collect it manually.

• If not collected in time, the shipment may be marked for RTO (Return to Origin) by the courier, often without prior approval from TMPerfumeshouse.

For Prepaid Orders

• For prepaid shipments, the delivery agent will require the OTP (One-Time Password) sent to the registered mobile number at the time of delivery.

• Without the OTP, the delivery will not be completed for security reasons.

• In such cases, collection from the courier facility is not allowed, and the parcel will be automatically returned to origin (RTO).

To Avoid Delivery Issues

• Always double-check and provide a valid, reachable mobile number.

• Ensure you are available to receive OTPs and calls during the estimated delivery window.

• Coordinate with the delivery partner promptly in case of any missed attempts.

We value your time and trust. Following the above guidelines will help us serve you better and ensure your order reaches you on time and without complications.

For any delivery assistance, please contact our support team at 1800 889 1071.