How can we help?
Track an order, exchange it, read a quick answer, or talk to a real person till 2 AM.
Where is my parcel?
Ships from Surat- Packed
- Shipped
- Out for delivery
- Delivered
Exchange & return.
30 days from delivery · ₹149 per exchange- Light testing is fine. A few sprays to try it is allowed.
- Original packaging, with any freebies and accessories.
- Exchange as many times as you like until you find your scent.
- Not for bottles mostly used up. Preference exchanges are exchange only, no cash refund.
- ₹149 exchange charge, paid by you. It comes back as store credit, never lost.
Three steps, done.
Takes about a minute on the exchange portal.
- Request itOpen the portal, pick your order and the new scent.
- We pick up or you courierWe tell you which. We inspect it on arrival.
- Replacement shipsVerified, packed, dispatched from Surat.
- Free replacement for wrong, damaged, leaking, missing or defective items.
- We pay the shipping both ways when we arrange the return.
- Refund instead? Your choice. Back on your card in 5 to 7 business days.
- No unboxing video, no claim. It's how we verify what arrived.
Record, then message.
Report it the day it arrives, within 48 hours at most.
- Send the video on WhatsAppWith your order number.
- We approve the same dayAnd tell you whether to keep or return the item.
- Replacement or refundShipped free, or refunded in 5 to 7 business days.
Quick answers.
How can I track my order? Delivery
Once your order ships you get a tracking link by SMS and WhatsApp. Or enter your AWB number in Track order above. Stuck? Call 1800 889 1071.
Can I change my shipping address after payment? Orders
Yes, as long as the order hasn't been dispatched. Message us on WhatsApp with your order number and the new address.
How long does delivery take? Delivery
Usually 3 to 7 working days, depending on your location and courier availability. We dispatch Mon–Sat from Surat.
Do you offer express delivery? Delivery
Speed depends on courier availability in your area. For something urgent, message us before you order and we'll tell you honestly what's possible.
Do you ship outside India? Delivery
Not yet. We ship across India only. International shipping is coming.
What if I don't like the fragrance? Returns
Exchange it within 30 days of delivery. Light testing is fine, keep the original packaging. Start it from Exchange & return above. A ₹149 exchange charge applies and comes back as store credit.
Do you give cash refunds? Returns
For wrong, damaged or defective items, yes, or a free replacement, your choice. Refunds reach your original payment method in 5 to 7 business days. Preference exchanges are exchange only.
Are TM Perfume House perfumes long-lasting? Product
Yes. Our perfume oils are made for strong projection and performance that lasts through the day.
What kind of fragrance notes do you use? Product
Premium, designer-inspired notes, from fresh and aquatic to woody, spicy and oriental blends.
Are your products safe to use? Product
All our products are quality-tested and made with carefully selected ingredients.
No match. Try another word, or ask us on WhatsApp.
Talk to a real person.
Surat, Gujarat · ISTWe're up till 2 AM.
Most brands close at 6. Order at midnight, it ships in the morning.
Mon–Sat 9 AM – 2 AM · Sun 9 AM – 7 PM
+91 93163 22236 · orders and support
Replying nowCall us
1800 889 1071 · free from any phone
Open nowsupport@fourpirates.in · reply within one working day
Visit us
G-8, Eco Commerz, Opp. Rajhand zion, vesu canal road, vesu, Surat.
7 people in Surat answer every chat and call. No bots, no ticket numbers.
Send us a message.
Tell us what happened. Add your order number if you have one and we'll sort it.
- Reply within one working day
- Night messages answered till 2 AM
- Exchange, refund or replacement, no arguments
Found an issue on our website?
Broken link, wrong price, typo. Tell us on WhatsApp and claim your gift.
Tap a policy to read it
Terms and Conditions
Effective Date: 01-09-2026
1. Introduction
Welcome to TMPerfumeshouse. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
2. Intellectual Property Rights
All content, design, graphics, logos, trademarks, and other materials displayed on this Website are the exclusive property of TMPerfumeshouse or its licensors and are protected by intellectual property laws.
You are granted a limited, non-transferable, non-exclusive license to access and use the Website for personal, non-commercial purposes. Reproduction, distribution, or modification of any content without our express written permission is strictly prohibited.
3. Use Restrictions
You agree not to:
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Republish or redistribute Website content without authorization
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Use this Website for any unlawful, misleading, or harmful purpose
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Violate or attempt to violate the security of the Website
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Engage in data scraping, harvesting, or reverse engineering
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Transmit any viruses or malicious code
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Use the Website in any manner that disrupts its functionality
We reserve the right to suspend or terminate access to users who violate these conditions.
4. User Content
If you submit any content to our Website (reviews, comments, media), you grant TMPerfumeshouse a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and distribute such content across our platforms.
You are solely responsible for the content you submit and must ensure it does not infringe on any third-party rights or violate any laws.
5. Product Information & Pricing
We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occasionally occur. TMPerfumeshouse reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Prices are subject to change without notice and include applicable taxes unless stated otherwise.
6. Order Acceptance & Cancellation
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
Once placed, orders cannot be cancelled or modified unless explicitly stated.
7. Shipping & Delivery
Please refer to our Shipping Policy for detailed information on delivery timelines, procedures, and responsibilities. TMPerfumeshouse is not liable for delays caused by courier partners or incorrect address details provided by customers.
8. Return, Exchange & Refund Policy
Due to the nature of our products, returns or exchanges are only allowed in case of damaged or incorrect items, subject to verification. An unboxing video is mandatory for all claims.
Please read our Return Policy for complete details.
9. Limitation of Liability
TMPerfumeshouse shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from:
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Your use or inability to use the Website
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Delays or interruptions in Website operation
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Errors or inaccuracies in product information
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Unauthorized access to user data
Your use of this Website is at your sole risk.
10. Indemnification
You agree to indemnify and hold TMPerfumeshouse, its affiliates, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses arising from your use of the Website or your violation of these Terms.
11. Modifications to Terms
TMPerfumeshouse reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the Website after changes are made constitutes acceptance of the revised Terms.
12. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the jurisdiction of the courts in Surat, Gujarat.
13. Contact Information
For any questions regarding these Terms, please contact us at:
📧 support@tmfragrance.com
📞 1800 889 1071
Shipping Policy
At TMPerfumeshouse, we strive to deliver your orders quickly, securely, and efficiently. Please take a moment to read our shipping policy to understand how we handle the delivery process.
Dispatch & Delivery
All orders are processed and dispatched from our warehouse located at:
TMPerfumeshouse
Surat, Gujarat
We utilize reliable and trusted courier partners to ensure your products reach you safely and on time.
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Dispatch Hours: Monday to Saturday, between 10:00 AM – 9:00 PM
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Delivery Timeline: Orders are typically delivered within 7 business days from the date of order confirmation.
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Delivery Coverage: We deliver across PAN India.
Receiving Your Order
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A signature is required upon delivery.
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If you are unavailable to receive the package, please ensure that a family member, colleague, or neighbor is authorized to accept it on your behalf.
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TMPerfumeshouse is not responsible for goods signed for by an alternative person at the delivery address.
Shortages or Damages
We take great care in packing and shipping your order. However, if you receive a damaged, incomplete, or incorrect product, please adhere to the following:
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Report the issue on the day of delivery to our Customer Support at 1800 889 1071.
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It is mandatory to provide an unboxing video as evidence for any claims related to damage or shortage.
Claims without a proper unboxing video may not be accepted.
We appreciate your trust and support. For any shipping-related queries, feel free to reach out to our customer care team.